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Shipping Policy

Delivery Lead Times

Our couriers will respect and follow all government and barangay mandated Community Quarantine guidelines. In light of this, some areas may experience longer delays in shipping. We will do our best to keep you updated of any changes and delays in shipping days. 

Order cut-off is at 12:00 noon on business days. Orders made after 12:00 noon will be processed the next business day. For example, if you order an item at 1:00 PM on Saturday, your order will be processed on Sunday, assuming Sunday is not a holiday.

The standard delivery schedule is as follows:

  • Metro Manila – 1 to 2 business days

  • Luzon – 1 to 3 business days

  • Visayas and Mindanao – 3 to 5 business days

Please note that the Delivery Lead Times only count working days, not including Sundays and holidays.

Shipping Fee

Each delivery area has a corresponding shipping rate. If you reach the minimum spend, the applicable Shipping Discount will be deducted from the Shipping Fee. All additional shipping charges for any reason of any kind are the responsibility of the buyer.

Fees required for Vehicles 4WD / Closed Van Trucks to enter the client’s premises is not covered in the shipping fee and will not be shouldered by Focus Global Inc.

Carriers Used

Majority of orders are shipped by a third party courier. Once your order has been paid, you will receive a tracking number by messenger. We do not offer express shipping and we do not ship outside of the Philippines.

Problems and Exceptions

If an item is returned to Medsurdent Dental by the carrier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure that you have provided the correct address prior to placing your order.

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